IT Engineer

Références

Desktop Support – Trading Floor Banking – VIP Support
HCL France – Barclays Bank | Paris 08 | Jan 2024 – Present
• Provide first- and second-line support for desktops, mobile devices and trading-floor systems in a banking environment; maintain rapid
service restoration for traders.
• Troubleshoot and support market-data and trading applications: Bloomberg, Refinitiv Eikon, Reuters Dealing, FactSet and ICE Data.
• Manage deployment and configuration of desktops, laptops, monitors, headsets and network devices.
• Handle incidents via hotline and ITSM processes; prioritize business-critical issues and coordinate escalations to L3.
• Deliver hands-on VIP / proximity support, user onboarding and technical assistance for local end-users.
Workplace Support Technician
ComputaCenter | Roissy-en-France | Sep 2023 – Jan 2024
• Resolved technical issues for local and international teams through hotline and email support.
• Installed and configured IT equipment, handled critical incidents and supported meeting-room technology.
• Performed hardware/software troubleshooting, printer support and user training.
Trade Floor Support Engineer – VIP Support
ComputaCenter – Bank of America | Paris 08 | Apr 2022 – Aug 2023
• Delivered VIP and trader-floor support for hardware, software and market-data applications (Bloomberg, Refinitiv Eikon, Reuters
Dealing, FactSet, ICE Data).
• Troubleshot IPC voice systems, corporate mobile devices, trading tools and workplace technology to minimize user downtime.
• Managed deployment and configuration of desktops, laptops, monitors, headsets and network devices.
• Coordinated with L3 teams for escalations, technical follow-up and resolution of complex incidents.
• Supported Webex, Zoom and Teams platforms, system migrations and office moves; maintained banking security compliance including
secure device disposal.
• Provided high-touch executive and floor-user support, workplace preparation, mobile/laptop provisioning and one-to-one technical
onboarding.
Technical Support & ATM Maintenance Agent
Birger Technology – PRCI-Comores | Comoros | Sep 2014 – Dec 2020
• Installed, maintained and repaired ATM systems for major banks in business-critical environments.
• Deployed servers, PCs and printers for the PRCI-Comores project; performed field troubleshooting and technical maintenance.

Etudes

DEUG in Computer Science Kseibi Information Technology, Cairo, Egypt
2003 – 2005
Helpdesk Technician Training (POEI) IEF21, Vincennes, France
2022
IT Maintenance Training CFORPRO, Paris, France
2 – 6 August 2021
ATM Hardware, Software & Security Training Birger Technology, Mauritius
14 – 25 August 2017