Salena H.
Social Media Manager & Customer Experience Specialist
Paris (75) 200 €/jour Expérience : 1-3 ans Répond en 4h
Community manager Communication digitale Conception rédaction Création visuelle Référencement naturel Stratégie éditoriale Réseaux Sociaux Community Management Customer Experience Marketing Montage Vidéo
En quelques mots
Hey! I'm Salena, a freelance specialist in Customer Experience and Social Media, based in Barcelona/Paris. With 3 years of expertise in customer service, having worked with brands such as Balzac Paris and Smallable, I decided to venture out on my own. My goal is to elevate the customer experience by crafting personalized approaches that drive engagement and anticipate customer needs. I also collaborate with brands to manage their social networks, create engaging content, and develop bespoke strategies. Available a few days a week, I am happy to discuss how I can contribute to your projects!
Portfolio
Références
Social Media Manager - Art Director at Hofleur_
Content & Art Director
Floral styling & set design
Content production & editing (photography, filmmaking)
Customer Experience
Events
Customer Experience Manager at Balzac Paris
Customer Relations: Managed customer service & experience across Instagram, Facebook, WhatsApp, Google, Trustpilot, email/tickets and phone. Evolving Responsibilities: Started as Head of the Community Team.
Projects Involvement: Contributed to company-wide initiatives, including pop-up store organization, marketing meetings, brainstorming sessions, KPI analysis, and process improvements (supply chain and marketing).
Customer Satisfaction Monitoring & Brand Coordinator (B2B) at Smallable
Proactive Supply Chain Management: Ensured seamless coordination between brands and warehouses by authorizing deliveries, maintaining ongoing communication with brands and carriers (via email and phone), and anticipating potential supply chain disruptions.
Issue Resolution: Monitored supply flows, swiftly identified and resolved delivery anomalies, and addressed coding or purchase file discrepancies to minimize delays and maintain smooth operations.
Customer-Centric Approach: Focused on aligning logistics processes with customer satisfaction by ensuring accurate product quantities, timely deliveries, and consistent follow-ups with stakeholders.
Digital Marketing Assistant - Social Media Manager at Addock
Social Media & Content Creation: Developed and executed social media strategies across Instagram, Facebook Business Manager, and LinkedIn. Created blog and website content, optimized for SEO, and produced/edit videos. Conducted benchmarks and performance reporting.
Marketing Tools & Campaigns: Designed editorial guidelines, templates and promotional assets. Managed AdWords campaigns and Google Analytics.
Product Management: Configured and updated client product listings in the back-office to ensure accurate and appealing presentations.
Social Media Manager & Project Assistant at Foxie
Social Media Management: Developed and implemented a social media strategy, created and managed profiles, and updated the website, blog, and press releases. Conducted benchmarks to optimize performance.
Content Creation & UX: Designed routes and riddles for the app, focusing on user experience and engagement.
Digital Marketing: Created content for the App, managed AdWords campaigns, optimized for SEO, and monitored KPIs to track bugs and performance improvements.
Etudes
Master 2 Entrepreneurship and Innovative Project Management, Université Paris-Saclay
Master in Economics and International Tourism Development, Université Paris 1 Panthéon-Sorbonne / Universidad del Salvador, Buenos Aires
Bachelor in law, economics and management , Université Paris 1 Panthéon-Sorbonne
