Madjid M.
ESM ITSM Product Manager
Paris (75) 900 €/jour Expérience : 10 ans et + Répond en 4h
Product manager ITIL ITSM Management Project Director Agile Servicenow ESM
En quelques mots
16 years of experience (3 years as a freelance +13 years as an employee) in various roles including:
Product Owner: incident, problem, change, request, catalog, CMDB, SLA, discovery, automation
Project Director: budget follow-up, planning, billing, staffing, presales, contract, committees
Team Manager: recruitment, onboarding, training, objectives, coaching
Manager of Change: impact analysis, risk mitigation, training,e-learning, communication
Expertise in ITIL process design, build, deployment and maintenance
IT Domains: digital workplace, identity & access Management, network & cyber-Security, hosting platforms, transversal services
Certifications: ITIL, Agile, Servicenow Product, Servicenow Implementation Methodology
Portfolio
